Privacy Policy

Who this policy is for

This Privacy Policy explains how MobileFix Malta handles personal information when you use our website, contact us, request a repair quote, submit a booking form, message us on WhatsApp or Messenger, or visit our repair centre in Qormi.

We keep this page written in plain English so customers can understand what information we collect and why.

Information we collect

• Contact details such as your name, phone number and email address.
• Repair details such as device type, brand, model, issue, selected service and notes you send us.
• Messages you send through our forms, WhatsApp, Messenger, email or phone communication.
• Basic website data such as pages visited, device/browser information and security logs used to keep the website working safely.

Why we use your information

• To reply to your repair request and confirm the price, part availability and expected repair time.
• To contact you about your device, appointment, quote or repair status.
• To keep a record of repair requests, warranty details and customer communication.
• To protect the website, prevent spam or abuse, and improve the customer experience.

Who may receive your information

We do not sell customer data. We only share information when needed to run the service, for example with website hosting, email delivery, form processing, analytics, security tools or messaging platforms used to communicate with you.

If a device repair requires ordering or checking a part, we may use the device details needed to identify the correct part.

How long we keep it

Repair and customer communication records are kept only for as long as needed for service, warranty, accounting, security and legitimate business purposes. If information is no longer needed, we delete it or keep it in a form that does not identify you.

Your privacy rights

Under data protection rules, you may have the right to ask for access to your personal data, correction of inaccurate data, deletion, restriction, portability, or to object to certain processing. You can contact us using the details below and we will review your request.

Device data and repair privacy

We repair devices with care and respect for customer privacy. We ask you to back up your device before repair where possible and remove sensitive content if it is not required for diagnosis. If access to the device is needed for testing, we will use it only for repair diagnosis and quality checks.