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MobileFix technician repairing a phone under a microscope
MobileFix Malta phone repair specialists storefront sign
MobileFix repair team welcoming customers at reception
MobileFix technician handing a repaired phone to a customer

Customer Care -
Qormi - Full-time / Part-time

MobileFix Malta is looking for a customer care team member who can welcome people, answer questions and keep repair communication simple. You help customers feel safe before, during and after the repair.

Full-time / Part-time · Front desk · Calls, messages and repair follow-ups · Qormi

A day in customer care at MobileFix Malta

Customers come to us when something important is broken. Your job is to make the next step easy: listen, ask the right questions and guide them clearly.

You are often the first voice or face of MobileFix, so your calm communication matters.

Your morning

You check new messages, missed calls, repair requests, follow-ups and devices waiting for customer updates.

You help prepare the front desk so customers can walk in, explain the issue and quickly understand what happens next.

Your day

You answer calls, reply to WhatsApp and chat messages, collect repair details, update customers and help organise handbacks.

You work with technicians so customers receive clear information about price, timing and device status.

Your responsibility

You make repair communication feel simple and trustworthy. No confusing words, no false promises, no lost messages.

You keep notes clear, follow-ups tidy and customers informed in a friendly, professional way.

Technician repairing a phone at the MobileFix workbench
Close-up of a phone battery repair in progress
Technician checking diagnostics on a tablet
Phone parts and precision repair tools arranged on a workbench
Close-up of a phone being opened with a precision screwdriver
MobileFix technician speaking with a customer at the counter
Technician cleaning a repaired phone before handback
Technician performing precision phone repair with magnification glasses

What we offer

Friendly shop environment

A customer-facing role inside a practical repair centre with a clear daily workflow.

Training on repairs

You learn the common phone issues, repair names, basic prices and how to explain them simply.

Useful communication work

You help customers by phone, WhatsApp, chat and at the front desk.

Growth inside the team

Strong customer care can grow into more responsibility across bookings, sales and shop operations.

Who you are

  • You enjoy speaking with customers and helping them feel understood.
  • You can write clear messages in simple English.
  • You are organised with names, phone numbers, repair details and follow-ups.
  • You can stay patient when customers are stressed about a broken device.
  • You are comfortable using a computer, phone, WhatsApp and basic admin tools.
  • You are friendly, reliable and careful with customer information.

Ready to get started?

Apply for the Customer Care role and tell us about your experience with customers, calls, messages, front desk work or service teams.

Apply now

Repair phones. Help people. Build the MobileFix standard.

MobileFix Malta is a practical repair centre in Qormi. We believe in clear diagnosis, fast repair, careful testing and simple communication with customers.

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